MasterPiece Arms Makes Customer Service Priority Number One
OutdoorHub 10.01.13
Effective October 1, 2013, MPA directs efforts and personnel to ensure customer in-stock sales and warranty repairs are serviced and shipped within 48 hours.
MasterPiece Arms, manufacturers of the MPA MAC Line of pistols, carbines, suppressors and MPAR Rifles, is committed to providing customers with unprecedented service through an in-house realignment of personnel and resources. As the demand for American made, MPA products soared, MPA put all efforts behind its manufacturing to fill outstanding orders. The increase in sales affected every aspect of MPA’s business including customer service.
“We recognized that our customers were experiencing problems with accessory orders and with our warranty repair orders. It was just taking too long to get the product to them,” Phil Cashin, CEO of MasterPiece Arms stated. “We re-evaluated our procedures and have now dedicated personnel and the appropriate resources to remedy the shipping delays.”
The new MasterPiece Arms Customer Service Mission states that all warranty repairs will be completed and shipped back to the customer within 48 hours of receipt. Orders for all in-stock accessories will be shipped to the customer within 48 hours of the receipt of the order (does not apply to items out of stock). If, for any reason, MPA does not notify the customer or ship the warranty repair or in-stock product within 48 hours (Monday – Friday only), MPA will issue a $25.00 certificate to be used on any MPA accessory or service.
“Now, MPA has a dedicated staff member for all warranty repairs, plus we implemented a new documentation system to track this performance,” Cashin continued. “And now, Darah Smallwood, our customer service associate who has been doing everything from orders, shipping and customer service, will now be solely dedicated to the very important role of customer service.”
For warranty repairs or questions, contact 770-570-0415. Visit MasterPiece Arms accessory sales page for end of barrel accessories, stocks, sights, magazines, slings, uppers and conversion kits and more and by ordering online, receive a 10% discount off of MSRP.
For more information on MasterPiece Arms and their product line of pistols, rifles, carbines and suppressors, visit www.masterpiecearms.com.
